News » COVID-19
Have you ever wondered what happens to your order once you have made it on our website? We are here to tell all!
Even during these times that require extra care, we are, as always, getting to your orders lickety-split (usually the day after you make it, or the next day).
Once your order is processed, a tracking code is generated - and that is when you receive the email that states your order has been shipped! You may think, "Hooray!", right? But there's still another step: Then, the package leaves our hands and is sent to a packing and sorting facility, where it is officially entered by the carrier into their tracking system. Only then you can start seeing tracking updates.
Of course, everybody is favouring online shopping for safety reasons. Right now, Canada Post is seeing record-high shipments, even over Christmas numbers. They are working in every possible way to meet this demand, with approximately 2 million parcels being delivered daily - triple what is usual for this time of year!
Due to this giant volume being handled by postal facilities, each part of the process once a package leaves our hands can take longer than usual.
You may have noticed that there is a delay between receiving your tracking code and being able to check its status online. That's because our packing facility is faced with a much larger amount of packages than normal, so they're taking longer to enter them into the official tracking system. At this time we recommend waiting at least a week before checking for updates.
After it is entered into the tracking system, every other step of the way is also facing delays, and packages are sometimes being rerouted to help meet demands. That means that once your parcel gets going, it may move much slower, and possibly take much longer to get to you.
We will continue to process your orders ASAP and provide the best service we can.
We are all facing unprecedented circumstances, and delivery times have been all over the place - we've been seeing everything between regular deliveries and weeks-long waits! For these reasons, delivery timelines cannot be guaranteed.
At this point, we kindly ask for your patience. Here at Cherry Velvet, we are extra thankful for your continued support, and hope things will start improving soon.That feeling when your Cherry Velvet order arrives!
We will, as always, keep you updated, and we hope it feels like Christmas-in-the-summer when your package arrives.
XOX Cherry Velvet
These past couple of weeks, the whole world seems to have implemented preventive measures against a certain virus. The order is clear: Stay home (if you can)! Many of us are working from our living rooms and home offices, while others are simply staying home, without much to do.
Although the initial impulse when staying home may be to relax, perhaps stay in your pyjamas, or wear your hair in a messy bun and abolish pants altogether, we are here to say: Halt!
Stop right there if you're wearing your nightgown past noon!
It is known that staying in PJs all day can be a hit to your self-esteem and overall mood. On the other hand, it is beneficial to your productivity (whether you are working from home or doing other activities) to change into day clothes. At the end of a productive day, getting into your loungewear is a great way to relax and "leave work".
To look after you (because we care!), we're challenging you and all your friends to Stay Dressed - And what's more, there're prizes!!
So put on a frock, and show us how you rock it at home - be it doing your chores, doing your job, working out, or passing the time in any way (such as doing our coloring pages!)
And with a dress, you still don't have to put on pants!
* Take a photo or video of yourself passing the time while sporting a retro-inspired dress/look - Bonus marks for creativity and styling!
* Share your look via Instagram or Facebook, and tag #staydressedchallenge in your post to be entered into our draw to win 1 of 3 Cherry Velvet E-Gift Cards - You could win a $100, $150 or $200 E-card. Don't forget to nominate your friends!
**For every 3 nominations, you'll get an extra entry to the draw, so tag your friends and challenge them, too!**
We can't wait to see your entries, good luck!
XOX Cherry Velvet
During this complicated time, we have still decided to open up for shopping on the 20th and 21st of March. We’d like to talk about this decision, and the current state of things.
Here at Cherry Velvet, we typically don’t have much close contact. There’s only 4 of us (Hi from Diane, Logan, Tracy and Julia!), and we sit about 12’ apart in the office. We only have customers in occasionally, on scheduled appointments and, twice a month, for our studio shops. As it is, we’re usually pretty isolated.But we have fun here so it’s okay!
We’ve decided to open up for shopping amidst the current COVID-19 situation largely because… we’re not that large! Your regular shopping mall retailer will, each day, receive hundreds of customers and be manned by over a dozen staff members. But the nature of our business means that much of it is done online, and only a limited number of shoppers come by when we open up.
In our province (British Columbia), social gatherings of over 50 people have been cancelled for the time being. That said, our studio’s capacity is about 10 people at maximum, and we normally have under 5 guests at a time. It’s a comfortable shopping experience, and you will still maintain a reasonable distance.Hugs were allowed around Christmas time, but not currently encouraged ;)
We will, of course, maintain our standards of hygiene, and have our bathrooms equipped with the most luxurious, delicious hand soap (by Barefoot Venus) for all your disinfecting needs. We also gently ask that if you or someone very close is ill, that you stay home and rest for this one! You can always shop online!
Another reason why we’d still like to open up shop is that we’ve just received brand new frocks in super exciting prints! We have not made these available online yet (although we’re hoping to soon), so the best way to see them at the moment is to come try them on in person!
We believe that, in this trying time, we should not fall into despair. Even during periods of seclusion, dressing up for the day and treating yourself well can have a powerful impact on your mood.
So, wear a pretty dress and lift up your spirits!
We’ll make it through this!
XOX Cherry Velvet